Privacy Policy

This Privacy Policy explains how Windsor and Eton Stoves Limited (Company No. 07920782) ("we", "us", "our") collects and uses personal information when you use our website or request a service from us. We are the data controller for the personal data processed under this policy.

1. Information we collect

When you contact us or request a site survey we may collect: your name, phone number, email address, postcode and a description of your project. When you browse our website we may collect standard technical information (IP address, browser type, pages visited) via cookies and similar technologies.

2. How we use your information

We use your information to respond to your enquiry, arrange a site survey, prepare and send you a written quotation, deliver the works you have commissioned, provide aftercare and warranty support, and comply with our legal and regulatory obligations (including HETAS certification and Building Regulations records).

3. Lawful basis

We rely on your consent (for enquiries and marketing), the performance of a contract (once you engage us), and our legitimate interests (to run our business and improve our service) as lawful bases for processing your data under the UK GDPR.

4. Sharing your information

We do not sell your data. We may share limited information with our IT and CRM providers, our accountants, HETAS (for certification), Building Control (where applicable), and manufacturers or suppliers where necessary to fulfil your project. All third parties are bound by appropriate terms.

5. Retention

We retain enquiry data for up to 24 months. Records relating to completed installations (including HETAS certificates and invoices) are retained for a minimum of six years in line with our statutory obligations.

6. Your rights

You have the right to access, correct, delete or restrict the processing of your personal data, to object to processing and to data portability. To exercise any of these rights, contact us at Chris.croft@windsorandetonstoves.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk).

7. Cookies

Our website uses a small number of essential cookies to make the site work, and analytics cookies to help us understand how visitors use it. You can control cookies through your browser settings.

8. Contact

Windsor and Eton Stoves Limited
15 Vansittart Road, Windsor SL4 5BZ
Email: Chris.croft@windsorandetonstoves.co.uk
Phone: 0800 678 5041